Club9 Privacy Policy – Our Firm Commitment to Protecting Your Data

1. Information We Collect

When you register and use services on club9, we collect various types of information. This collection is fully lawful and based on your consent. Below is a detailed breakdown of exactly what information we collect.

Personal Identification Information:

• Name: Your full name as provided at the time of registration.
• Mobile Number: For OTP verification and communication purposes.
• Email Address: For account verification and communication purposes.
• Date of Birth: For age verification (to confirm 18+).
• National ID / Passport: Applicable for KYC verification.

Financial Information:

• Mobile banking number (bKash, Nagad, Rocket, etc.).
• Transaction History: Records of deposits and withdrawals.
• Betting history and gameplay records.

Technical Information (Collected Automatically):

• IP address and device type.
• Browser and operating system information.
• Time spent on site, page views, and click patterns.
• Cookies and locale settings.

2. How Collected Data Is Used

Club9 uses collected data solely for specified purposes. We never use your information for unnecessary activities or third-party advertising. Exactly how each type of data is used is outlined below.

1. Account Management: To create, manage, and maintain your club9 account.
2. Service Delivery: For the smooth delivery of betting, gaming, lottery, and other services.
3. Processing Financial Transactions: For processing deposits, withdrawals, and bonus distribution.
4. Security Assurance: Prevention of fraud, money laundering, and unauthorized access.
5. Customer Support: To address your complaints, questions, and issues.
6. Personalized Experience: To better understand your preferences and habits and deliver an improved gaming experience.
7. Legal Obligation: Providing information as required by government or regulatory authorities.
8. Contact: To send important updates, promotional offers, and notifications (subject to your consent).

3. Data Storage & Security Measures

Club9 uses the latest technology and methods to protect your data. Our servers operate in compliance with international security standards.

Technical Security Measures:

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Firewall: Advanced firewall systems prevent unauthorized access.
• Regular Security Audits: Third-party experts conduct regular system audits.
• Access Logging: All data access is logged and reviewed on a regular basis.
• Two-Factor Authentication: 2FA is available for your account.

Data Retention Period:

Club9 does not retain your data longer than necessary. Information is stored while your account remains active. Following account closure, certain data may be retained for up to 5 years due to legal obligations, after which it is permanently deleted.

4. Data Sharing Policy

Club9 never sells your personal data. However, in certain circumstances, information may need to be shared with specific parties. All such cases are clearly outlined below.

Parties with whom data may be shared:

• Payment Processors: Payment gateways such as bKash, Nagad, and Rocket for processing transactions.
• Legal Authorities: Government authorities, where required by court order or legal obligation.
• Security Partners: Specialist agencies for fraud prevention and cybersecurity.
• Technology Service Providers: Trusted technology partners for cloud storage and server management.

In all of the above cases, third parties are bound by strict confidentiality agreements. They may only use your data for the specified purpose and nothing else.

5. Cookies & Tracking Policy

Club9 uses cookies on its website to enhance your browsing experience and maintain site functionality. Cookies are small text files stored in your browser.

Types of cookies used on club9:

You can disable cookies at any time through your browser settings. However, disabling essential cookies may cause certain key features of the site to stop working. We do not use third-party advertising cookies on club9.

6. Your Rights & Controls

Under club9's Privacy Policy, you retain full control over your data. Your rights are detailed below.

To exercise any of these rights, email support@club9.bet or reach us via live chat. club9 will typically process your request within 30 days.

7. Protection of Minors' Data

Club9 is strictly for users aged 18 and above. We never knowingly collect information from or provide services to minors.

• Date of birth is verified at registration to confirm the user's age.
• In suspicious cases, additional age verification (National ID) may be requested.
• Any data found to have been collected from a minor will be deleted immediately.
• Parents may notify us about a minor's account by emailing support@club9.bet.

8. Changes to the Privacy Policy

Club9 reserves the right to update this Privacy Policy as needed. Registered members will be notified prior to any significant changes.

• Updated policies will be published on this page, and the "Last Updated" date will be revised accordingly.
• Advance notice of any significant changes will be sent via SMS and email.
• Continued use of club9 following any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may submit a request to close your account.

We recommend visiting this Privacy Policy page regularly to stay up to date with the latest changes.

9. Privacy Contact

For any questions, complaints, or data-related requests regarding our Privacy Policy, please get in touch with us. club9's Data Protection Team is always ready to assist you.

After a privacy complaint is submitted, club9 typically provides an initial response within 5 business days and a resolution within 30 business days. Your privacy is our highest priority.